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At Naturals Connect, we know that with anything new comes a ton of questions—and we’re here to help! We’ve put together this FAQ to answer some of the most common inquiries about our platform.
If you don’t see your question listed below, don’t worry! Just head over to our Contact Us page and send us a message with your questions, inquiries, comments, suggestions, or concerns. We’re always happy to hear from you and make your experience even better!
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Common FAQ Questions are below. If you'd like to ask more specific questions, the form on our Contact Us page allows you to convey more detailed communications.
GENERAL QUESTIONS
What is Naturals Connect?
Naturals Connect is the world’s FIRST and ONLY dating platform designed for Black women who wear their natural hair and the men who appreciate and celebrate them. Naturals Connect platform creates a space where authenticity, self-love, and natural beauty are embraced.
Who can join Naturals Connect?
Naturals Connect is for Black women who wear their natural hair — whether in afros, braids, locs, colored, twists, straight, curls or any other natural style — and men who admire and want to Naturally Connect with them. Whether you’re looking for love, companionship, or meaningful connections, this is the perfect space for you.
How is Naturals Connect different from other dating platforms?
Unlike traditional dating platforms, Naturals Connect focuses on a shared cultural experience—embracing natural beauty and self-expression. Naturals Connect platform is specifically designed to foster genuine connections between Black women and men who value their authentic beauty and identity.
Is Naturals Connect inclusive of all hair textures and styles?
Absolutely! Naturals Connect celebrates all natural hair types and styles—whether you rock tight curls, loose waves, locs, twists, braids, straight, a bold afro, or any other natural style. The key is embracing your natural beauty and finding someone who loves you for who you are.
Do I have to wear my hair natural to join?
For Black women, our platform is exclusively for those who proudly wear their natural hair. If you regularly wear your hair in its natural state—whether you rock tight curls, loose waves, locs, twists, braids, straight, a bold afro, or any other natural style—you’re welcome here!
For men, there’s no specific hair requirement—just an appreciation for natural beauty and a desire to connect authentically, in other words, Naturally Connect.
Can men of all backgrounds join Naturals Connect?
Yes! Naturals Connect is open to all men who genuinely appreciate and respect Black women in their natural state. Our goal is to create meaningful, lasting connections.
Is Naturals Connect for serious relationships or casual dating?
Naturals Connect is for both! Whether you’re looking for something serious or just meeting like-minded people, you can tailor your experience based on your relationship goals.
Is Naturals Connect available worldwide?
Currently, Naturals Connect is available in the United States, the Caribbean, Canada, and the UK, with plans to expand further. If we’re not in your area yet, stay tuned!
ACCOUNT & PROFILE
How do I create a Naturals Connect account?
Simply visit naturalsconnect.dating and verify your email or phone number to begin the registration process. From there, you’ll create your profile by adding photos and a short bio, allowing you to start connecting right away!
Can I use Naturals Connect without a profile picture?
No, a profile picture is required to join. We believe in authenticity, and a clear, recent photo helps build trust within our community.
How do I edit my profile information or update my photos?
Within your membership Dashboard, go to My Profile > Edit Profile to update your information, change your pictures, or add new details about yourself.
Is there a profile verification process?
Yes! To ensure authenticity and safety, we require users to verify their accounts through a selfie verification process. This helps keep fake profiles off the platform.
What are the best ways to make my profile stand out?
>>> Use high-quality photos that showcase your personality.
>>> Write a compelling bio that highlights your interests and what you’re looking for.
>>> Be authentic! The best connections happen when you showcase your true self.
Can I change my preferences for matches later?
Yes. Within your membership Dashboard, go to My Profile > Edit Profile to update your search preferences.
How do I delete or deactivate my account?
In your membership dashboard go to Settings > Delete Account if you want to permanently remove your profile.
MATCHING & MESSAGING
How does matching work on Naturals Connect?
Naturals Connect empowers you to find your perfect match based on your preferences, interests, behaviors, and location. With full control over your search, you can effortlessly connect with like-minded individuals in a community designed for genuine connections.
Can I search for people based on specific preferences, or interests?
Yes! You can customize your match filters based on location, interests, behaviors, and lifestyle choices.
What happens if I’m not interested in a match?
If you’re not interested in a match, simply tap the “Miss” button next to their profile picture to indicate “Not Interested”— no pressure, no awkwardness!Â
How do I start a conversation with someone?
To start a conversation with someone on Naturals Connect, you can send them a “Like,” a “Wink,” or a an icebreaker question/message to start the conversation.
Can I unsend or delete a message?
Currently, you cannot unsend messages, but you can delete them from your chat history.
What happens if I initiate communication with someone with but they don’t respond or disappears?
Sometimes people get busy! If they don’t respond within enough time to your satisfaction — no worries! Simply continue exploring Naturals Connect and you’ll have a satisfactory match in no time.
Why did a "Favorite" disappear from my list?
If a “Favorite” disappears from your Favorite List, they may have deleted their account, or may have been removed from Naturals Connect due to a policy violation.
PRIVACY & SECURITY
Is my personal information protected and safe on Naturals Connect?
Yes! Naturals Connect utilizes world-class fraud prevention technology to ensure your information remains secure. Protecting your personal data is our top priority—we never share your information with third parties, and all user data is encrypted for maximum security.
Can other users see my exact location?
No, your exact location is never shared—only an approximate distance.
What safety measures does Naturals Connect have in place?
>>> An “Intro Video” is required for verification to prevent fake accounts. At Naturals Connect, we take authenticity seriously—no fake profiles here! This extra step ensures a genuine community where everyone is real, keeping both members and Naturals Connect accountable.
>>> Naturals Connect offers Report & Block features to help remove bad actors. If a user is reported and found to have violated our Policies and Terms of Service, they will be permanently removed from the platform.
How do I report or block someone?
Tap on their profile, select Report, and follow the prompts.
What should I do if I experience harassment or inappropriate behavior?
Report the user immediately through the platform’s Report Feature.
Does Naturals Connect have a verification process to prevent fake profiles?
Yes! Naturals Connect requires an “Intro Video” for verification to prevent fake accounts. We take authenticity seriously—no fake profiles here! This extra step ensures a genuine community where everyone is real, keeping both members and Naturals Connect accountable.
SUBSCRIPTION & PAYMENTS
Is Naturals Connect free to use?
Yes! You can sign up and find matches for free. Naturals Connect also offers premium features for an enhanced experience.
What premium features are available?
Some of the premium features of Naturals Connect are…
>>> Unlimited messaging
>>> Profile boosts to increase visibility
>> See who liked you
>> Advanced match filters
… and MUCH MORE!
How do I subscribe to premium features?
With Naturals Connect, you have the option to subscribe to a Premium Membership during the initial registration process. If you’re on a Free Membership Plan and wish to upgrade, simply navigate to the “Memberships” section in your Dashboard. From there, you can seamlessly choose and upgrade to the Premium Membership package that best suits you.
What payment methods are accepted?
Naturals Connect accepts debit cards and all major credit cards.
Naturals Connect uses Stripe for all payments—one of the most trusted and secure payment platforms worldwide. With industry-leading encryption and fraud protection, your transactions are always safe and secure.
How do I cancel my subscription?
You can cancel your subscription anytime. Simply go to your Dashboard and delete your account. Once canceled, you will no longer be charged. If you no longer wish to pay for a premium membership, you also have the option to switch to our free, recurring weekly membership plan instead.
TECHNICAL SUPPORT
I’m having trouble logging in. What should I do?
Check your internet connection, clear cache, and try resetting your password. If that doesn’t help, visit the Contact Us page and send a message to our support team. We’ll look into the issue and work to get it resolved as quickly as possible.
If you’re unable to access the Contact Us page, contact us using the email address at the bottom of the Sign Up page.Â
Naturals Connect keeps crashing or freezing. How can I fix this?
If Naturals Connect is crashing or freezing, please let us know! Visit the Contact Us page and send a message to our support team. We’ll look into the issue and work to get it resolved as quickly as possible.
If you’re unable to access the Contact Us page, contact us using the email address at the bottom of the Sign Up page.Â
How do I reset my password?
Go to Login > Forgot Password and follow the steps.
Or, to change/reset your Naturals Connect password, go to Dashboard > Settings > Password to change your password.
How do I contact Naturals Connect for support or technical issues?
You can reach us via the Contact Us page or email us at naturalsconnectdating@pm.me. We’ll look into the issue and work to get it resolved as quickly as possible.
TERMINOLOGY
Afro: A hairstyle created by combing the hair away from the scalp, allowing the hair to extend out from the head in a large, rounded-shape, much like a cloud or ball.
Bantu knot: Hairstyle that consists of twisted hair rolled up into small buns. See Jada Pinkett Smith as Niobe in The Matrix series.
Big chop: Cutting one’s chemically straightened hair to let it grow in its natural texture.
Braids: Hairstyle where your natural hair is braided.
Box braids: A form of protective styling done through braiding your natural hair, which promotes hair growth and protects hair from breakage and other damaging factors.
Braid out: Braids are unraveled.
Creamy Crack: Chemical relaxers. The term was coined with the thought that the use of relaxers is addictive for those women who strive for a permanently straight hair texture.
Coils: A hairstyle achieved by taking small sections of wet or very damp hair and smoothing, while rotating the sections, one by one, from root to tip. Tiny styling combs or a finger are typically used.
Coily: The texture characteristic of natural Type 4 hair, whereby the configuration of the strand resembles a small-diameter ink pen spring.
Cornrows: A style of braiding/plaiting hair into narrow strips to form geometric patterns on the scalp. A form of protective styling.
Co-wash: Washing one’s hair with conditioner instead of shampoo.
Detangling: The process of using fingers or a wide-tooth comb to get out knots in curly textured hair.
Dreadlocks: Matted or sculpted ropes of hair.
Fro-hawk: Hairdressing similar to the mohawk hairstyle.
Hair porosity: Natural hair can have low, high, or medium porosity. Low porosity hair cuticles are very tightly closed and do not absorb water or product easily. High porosity hair cuticles are very open and absorb water and product easily. Medium porosity is more balance and absorbs water, product, and moisture easily. In order to best treat naturally curly hair, celebrity hairstylist Andre Walker created a hair typing system. This categorizes hair into four categories based on how tight curls are coiled.
Kinky hair: Tightly curled hair, tightly coiled hair or hair without defined curls.
Protective hairstyle: A styling method that tucks the ends of the hair away to shield them from daily wear and environmental damage. These styles minimize manipulation, reduce breakage, and help retain moisture—making them ideal for maintaining healthy natural hair. Examples include braids, twists, bantu knots, and updos.
Senegalese twists: Also known as rope twists where synthetic hair is used and twisted in with the natural hair.
Shrinkage: Because natural hair is typically has different types of curls and textures, in its natural state it appears shorter than it would straightened.
Transition: Period of time when one is transitioning from straightening their hair with heat/and or chemical products to wearing hair in its natural state.
TWA (Teeny Weeny Afro): Short Afro haircut. See Viola Davis in the film Suicide Squad.
Twist out: Hairstyle where twists are unraveled. See Corinne Bailey Rae.
Twists: Double strands of hair wrapped around each other.
Wash and Go: Wash one’s hair and going on about one’s day. This means there is no drying or styling involved and the application of product is minimal (usually a moisturizer or anti-frizz serum). The wash and go is also sometimes referred to as the “shake and go” which further emphasizes the lack of actual styling involved. The goal of a wash and go is to define natural curls.
